To secure your booking with Cupcake Bake-off, I do require either a non-refundable booking deposit of £100 for wedding cake orders and the remaining balance to be paid 6 weeks beforehand. A £50 deposit will be required for 2 or more-tiered celebration cakes. Any orders under £50 require full payment in advance. Your date is not secured, and your order is not confirmed until I have received the booking deposit. All wedding cake quotations will be sent via e-mail and are valid for 7 days from date of issue. I reserve the right to revise prices after this period.

For Wedding Orders, the balance of your invoice must be paid in full no later than 6 weeks before the date of delivery. For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 48 hours before the date of delivery unless agreed otherwise.

All cancellations must be made in writing. If for any reason you must cancel your booking, the booking deposit is non-refundable. For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable. For cancellations of celebrations cakes and all other orders, with less than 12 hours’ notice, the full payment (including booking deposit) is non-refundable.

I am happy to deliver your cakes at an extra charge. This will be included in your initial quote. Collection of orders is free. Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after setting up, then I will not take any responsibility for any loss or damage arising. If you request that we leave your cakes somewhere or with someone, this is your responsibility. I will not be liable if they do not arrive with you safely after have handed them over.

DO NOT place the cake on a seat in the car, seats are slanted and can damage the cake. The cake should be placed either in the boot or the foot well of the car on a non-slip mat. Extra care should be taken when driving as some elements may be delicate. Cupcake bake-off cannot take any responsibility for damage to cakes when collected and transported by their customers.

All cakes / cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Celebration cakes can be stored in the fridge in the box provided. Please take them out of the fridge at least 1 hour prior to consumption. Freezing our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.

If you wish to postpone your wedding booking date for any reason, you must request this by email, and we will check our availability. A £25 postponement admin fee would apply. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available. If I am fully booked or unavailable for the postponed Wedding/Event date, the cancellation policy (above) remains. Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable. I therefore strongly recommend you take out wedding insurance to cover your date.

You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards, etc). You are responsible for advising your guests of this and I will not accept any liability for any loss, damage or injury arising from any such exposure. There will also be support dowels in tiered cakes, so it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption

I cannot guarantee that any of my products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and I will not accept any liability for any loss, damage, or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates, or colouring. ​ A dietary list of ingredients can be provided to you if required. This must be requested a minimum of 4 weeks before your event. If a venue requires a list of ingredients this is to be requested via you and not the venue Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated. I am willing to accommodate for certain allergies, however, please consider this is a working kitchen full of a wide range of ingredients. I will use the correct ingredients for your allergy, but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating my cakes. The following ingredients are used in my standard cakes and cupcakes: Self-Raising Flour, Plain flour, Butter, Caster Sugar, Eggs, Milk, Flavourings (if requested), Icing Sugar, Cream, Whitening, White Chocolate, Fondant Toppers, may contain traces of nuts. I do not hold any responsibility for adverse weather conditions affecting access to any venue. I will give every attempt to get to the venue only when it is deemed safe. I cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services. I reserve the right to review and update the Terms and Conditions periodically.